invadeIT will not accept any return or change of products in all cases.
If product is damaged because of the process of manufacturing, you can change that product by informing us within 5 days from the delivery date (This policy is dependant on each manufacturer or each product distributor). Please go to the Contact page and contact our support department.
All products that have been ordered from us will get fully warranty by the products manufacturer. If the product is defect or not functioning, you can directly return it the manufacturer or the manufacturer's service center. You may also return it to invadeIT. Warranty covers only the product itself, not including any transportation expenses which must be covered by the buyer.
When a warranty claim is made it is not possible to request a different model instead of the faulty item. The warranty claim will be made to the manufacturer and you will get back what the manufacturer sends back to us.
When a warranty claim is made by sending a product back to us. We will return the product to the manufacturer and the process time for each case will depend on the process time of the manufacturer.
It is under no circumstances possible to get money back for a warranty claim.